Refund policy

Refund Policy

Our Commitment

At Avenir Medical, we are committed to providing our clients with high-quality medical equipment. We understand that on occasion, a return may be necessary. This policy outlines the process and conditions for returning an item.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return authorization.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it: unused, unaltered, and free from any damage.

  • It must be in its complete and original packaging.

  • You must provide the receipt or proof of purchase.

Please note that items that have been used in a clinical or operational setting are not eligible for return.

How to Initiate a Return

To start a return, please contact us at info@avenir-medical.com to request a Return Merchandise Authorization (RMA).

If your return is approved, we will provide you with an RMA number and instructions on how and where to send your package. Items sent back to us without a valid RMA number will not be accepted.

Damages and Shipping Issues

Please inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and resolve it promptly. Please provide photos of the damage if possible.

Exceptions / Non-Returnable Items

Due to the nature of our products, certain items cannot be returned. These include:

  • Custom-configured or special-order products.

  • Items that have been opened or used and cannot be restocked for hygienic reasons.

  • Products marked as "Final Sale."

Please get in touch if you have questions or concerns about your specific item's eligibility for return.

Refunds & Restocking Fee

We will notify you once we’ve received and inspected your return. If the return is approved, you will be automatically refunded on your original payment method.

Please be aware that all eligible returns are subject to a 20% restocking fee. This fee covers the costs associated with inspection, testing, and repackaging of returned items. The restocking fee will be deducted from your total refund amount.

Your refund will be processed within 10 business days of approval. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@avenir-medical.com.